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About Me

Hello! I am Mahbod Moghadam, a Software Support Specialist focused on helping users solve software-related problems and maintain stable, efficient and reliable computer systems.

My professional focus is providing practical and dependable technical support for software applications and operating systems. I help users identify the causes of application errors, installation failures, configuration problems, system instability, startup issues and reduced computer performance.

When a computer or software environment becomes slow, unstable or difficult to use, I carefully review the symptoms and examine the relevant software, operating system settings, updates, drivers, startup services, available storage and system resources. This structured approach helps identify the actual source of a problem instead of applying temporary solutions without understanding the cause.

I provide support for software installation and configuration, operating system setup, system updates, software compatibility, startup and boot problems, application errors, system slowdowns and general system maintenance. I also assist users who want to improve their computer's responsiveness, prepare their system for an upgrade or make better use of their existing hardware and software environment.

My approach to technical support is based on careful analysis, clear communication and practical problem-solving. I first understand the issue, review the available information, identify possible causes and then apply a suitable solution step by step. This process helps reduce unnecessary changes and makes the troubleshooting experience easier and more understandable for the user.

My goal is not only to solve the immediate issue, but also to help create a more stable and dependable system for continued daily use. After applying a solution, I carefully test the system to make sure the problem has been resolved and that the changes have not created any new issues.

I believe professional technical support should be clear, patient and understandable. For this reason, I explain technical problems in simple language, guide users through the required steps and provide recommendations that are practical for their specific situation.

Whether you are dealing with a software error, an operating system problem, a slow computer, an installation issue, a compatibility problem or a system upgrade requirement, I approach the situation with attention to detail, reliable communication and a solution-oriented mindset.

Professional Information

Role:
Software Support Specialist
Main Focus:
Software and Operating System Support
Specialization:
Troubleshooting and System Optimization
Location:
Rasht, Iran
Experience:
Technical Support and System Assistance

Professional Skills

Software Support
  • Software installation and configuration
  • Application updates and maintenance
  • Application error troubleshooting
  • Software compatibility problem resolution
Operating System Support
  • Operating system installation and setup
  • Operating system configuration
  • System update and upgrade support
  • Startup and boot problem resolution
System Troubleshooting
  • Diagnosing slow system performance
  • Finding the causes of system errors
  • Driver and compatibility issue resolution
  • Step-by-step technical problem analysis
System Optimization
  • System performance optimization
  • Startup and responsiveness improvement
  • Storage and resource management
  • System maintenance and cleanup
System Upgrades
  • Operating system upgrade assistance
  • Software and driver upgrade support
  • Upgrade preparation and compatibility checks
  • Post-upgrade system testing
User Support
  • Clear technical guidance for users
  • Practical step-by-step support
  • Explaining technical issues in simple language
  • Final testing after problem resolution

Education & Achievements

2019 – 2023

Master's Degree

Master's in Computer Software

Graduated from Rasht Ahrar University of Technology & Higher Education

Field of Study: Computer Software

2015 - 2019

Bachelor's Degree

Bachelor of Computer Software

Payame Noor University

Field of Study: Computer Software

2012 - 2015

Diploma

Diploma of Mathematics

Kooshyar High School

Field of Study: Mathematics

Experience

2017 – Present

Freelance

Freelance IT Support & Systems Specialist

Server Administration, VPN Services, Remote Support & On-site Technical Services

Providing freelance IT support and technical services since 2017, including virtual server administration, VPN service deployment, remote computer support and contract-based on-site technical services for business clients.

  • Deployed and maintained VPN services on virtual private servers.
  • Worked with open-source VPN management panels and server administration tools.
  • Configured user accounts, access permissions, connection profiles and service settings.
  • Monitored server availability and diagnosed connection, configuration and service-related issues.
  • Provided remote technical support through AnyDesk and similar remote desktop applications.
  • Diagnosed and resolved software, operating system, driver, network and system performance issues.
  • Installed and configured operating systems, software, drivers and system updates.
  • Assisted customers with system maintenance, troubleshooting and performance optimization.

Contract-Based On-site IT Support for Business Clients

One-day Technical Assignments | 2017 – Present

Provided ongoing freelance on-site IT support for photography studios, companies and computer service shops through separate one-day service contracts. Each assignment was arranged in advance with a designated contact and carried out according to the client's technical requirements.

  • Upgraded and prepared computer systems according to the client's software and operational requirements.
  • Installed, upgraded and configured operating systems on client computers.
  • Resolved operating system errors, software conflicts, configuration problems and system instability.
  • Diagnosed slow computer performance, startup delays and application response issues.
  • Installed required software, drivers, updates and system configurations after operating system upgrades.
  • Performed system cleanup, maintenance and optimization to improve computer responsiveness and reliability.
  • Provided hands-on troubleshooting during scheduled one-day service visits.
  • Explained technical problems and their solutions clearly to clients and provided follow-up support when required.

Case Studies

Military Service Project

Legacy Server Migration

Modernizing a Legacy SQL Server 2000 / Windows 7 Environment

General Directorate of Cooperatives, Labour and Social Welfare of Gilan Province | Compulsory Military Service (IT & Software Support), 2 Years

Problem: Several departments, including Unemployment Insurance and Labor Inspection, relied on internal software connected to a shared organizational server. Because the server had to run SQL Server 2000 on an old database, it was kept on Windows 7. As a result, the organization's antivirus software could not run on the server, the server occasionally became unstable, and the connected applications ran slowly for staff during daily work.

Solution: I identified the root cause as a compatibility conflict between the legacy database and the operating system. Using VMware Workstation, I built a test environment on the latest Windows Server release and migrated the SQL database files into it, connecting securely to the organization's real server data to validate compatibility under realistic conditions. I documented the full process and results in a technical description.

Result: The migration test completed successfully, showing the organization a clear path off the vulnerable legacy stack. I received formal recognition and a certificate of appreciation from the organization for this initiative.

Get In Touch

Have a software, operating system or performance issue? Send a quick message describing the problem and I will get back to you to discuss the next steps.

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